FAQs

I primarily serve the Houston area, but also serve Galveston, Porter, and surrounding areas. For long-distance trips or transfers outside my usual service area, please call me at 832-269-3796 to check availability and get a personalized quote.

I have several vehicles available for your ride or event needs. I have black SUVs, stretch limos, stretch SUVs, town cars/sedans, party buses, sprinter vans, shuttle buses, and charter buses. You can visit our Fleet page for more details about our available fleet. If you have any specific requirements (such as extra space or handicap accessibility), please mention them during booking so I can ensure the right vehicle is available.

Booking is fast and simple! Just click the BOOK A RIDE button at the top of the site or visit our Booking page, fill out the short form, and you can complete your reservation in under 2 minutes. Alternatively, you can call me directly at 832-269-3796.

Absolutely. I accept card payments, credit card, debit card, bank transfers, and Zelle, so you can choose the method that works best for you.

Yes, a 100% deposit is required to secure your ride for an event or airport transfer booking.

Yes, I regularly offer long-distance rides for events ranging from festivals and weddings to conferences and funerals. I can often wait locally for your return if needed (subject to availability).

Yes! My vehicle can comfortably accommodate up to 8 people. For larger groups, such as for weddings or other events in Texas, I can arrange additional vehicles or schedule multiple trips to meet your needs.

Yes, baby seats can be requested through the booking form or over the phone. A fee of $75 applies, though you’re welcome to bring your own if you prefer.

Yes, you can! Just call me at 832-269-3796 to book on an hourly basis at a low, flat rate.

If you need to modify an existing booking, please call me at 832-269-3796. I’ll do my best to accommodate your new requirements.

For cancellations, a flat fee of 50% is charged. Please note that same-day cancellations are not refundable and incur a 100% charge.

If your flight is delayed, please call or text me as soon as you’re aware at 832-269-3796. I will monitor your flight (using your flight number, if provided) and adjust your pickup time accordingly whenever possible. In the case of an extended delay and I am unavailable, I work with trusted taxi and limo partners to ensure you are still picked up promptly. Please note: if there are any delays after landing, such as luggage issues, lost baggage, or situations where luggage must be retrieved or returned, additional wait time may apply. We allow for standard airport wait time, but beyond that, a fee of $50 per hour will be charged for extended delays.

Yes, provided there is availability for the new time or date. Please call me with your updated flight details, and I will work to reschedule your transfer accordingly.

Yes, I can coordinate multiple pickup locations. When booking, just provide the details for each location, and I will give you a customized quote based on your needs.

Your safety is my top priority. I maintain my vehicles to the highest standards, perform regular inspections, and follow all local traffic laws. Additionally, I use an updated GPS to ensure the safest, most efficient routes on every journey.

If you leave something behind, please contact me as soon as possible by phone (832-269-3796) or email (shelly.castle@impeccablerideshare.com). A nominal $50 return fee applies to compensate your driver and is only charged once your item is confirmed returned. After your driver locates your item, you’ll get a notification to arrange pickup or delivery. The driver will do their best to help you recover your lost item or arrange a return.